01 · ACQUISITION
Predictive audience discovery on Meta and Google
Instead of static lookalikes, AI ranks cold traffic against a live contribution-margin model per SKU. Weakest segments get paused inside the day, not at end-of-month review. Typical brands see 15–30% lower blended CAC within 60 days.
02 · ACQUISITION
Creative production at 60+ concepts a month
AI storyboards, static ad variants and UGC scripts move creative velocity from 6/month to 60+. Winners emerge faster, losers die faster, and human creative directors focus on the top-of-funnel narrative — not the 40th iteration.
03 · CONVERSION
On-site personalization tied to margin, not clicks
Product recommendations, hero swaps and cart merchandising trained on gross-profit-per-order — not click-through — routinely lift AOV 8–14% without changing traffic mix.
04 · RETENTION
Klaviyo / Attentive flows rebuilt as decision trees
AI clusters customers by predicted LTV band and sends the next best message per band — winback, replenishment, category cross-sell — instead of one flow for everyone. Email revenue share commonly climbs from ~18% to 30–40%.
05 · RETENTION
Subscription churn prediction
A model scores every Recharge subscriber for 30-day churn risk daily, then triggers pause offers, gift SKUs or price rescues before the customer clicks cancel. 20–35% recovery on saved subscriptions is normal.
06 · SUPPORT
AI-first ticket triage in Gorgias / Zendesk
55–70% of tickets (WISMO, sizing, order status, returns) resolve inside a chat or voice agent with full Shopify + shipping context. Human handoff carries a full summary — no re-typing. Cost per resolved ticket drops 50–65%.
07 · SUPPORT
Refunds and returns automation
AI policies apply refund rules deterministically, flag fraud patterns (address velocity, chargeback history) and route only the exceptions to humans. Refund cycle time falls from days to minutes.
08 · TECHNOLOGY
Server-side attribution + AI-cleaned events
AI reconciles Shopify, Klaviyo, GA4 and platform pixels, cleans duplicated events and repairs broken UTMs. You finally trust the ROAS numbers you make budget decisions from.
09 · TECHNOLOGY
Site-speed and checkout optimization
AI-generated diffs on Liquid, image pipelines and third-party script gates. LCP under 2.0s on mobile is now a shipped feature, not an aspiration. Every 100ms improvement is measurable in CVR.
10 · MERCHANDISING
PDP copy and metadata generation
AI writes benefit-led PDPs from spec sheets, adds structured data, and localizes across markets. SEO impressions and organic-driven revenue compound month over month.
11 · MERCHANDISING
Dynamic bundling
AI proposes bundles based on live inventory, contribution margin and category affinity. Slow-movers move; AOV goes up without discounting.
12 · OPERATIONS
Demand forecasting and stock allocation
AI forecasts SKU-level demand and rebalances stock across 3PLs. Stockouts and dead stock both fall, and marketing spend stops chasing SKUs you can't ship.